Global eMed Solutions FAQ
Q: What is Global eMed Solutions?
A: Global eMed Solutions is a web-based electronic medical records solution that enables physicians to record patient encounters and tests interpretations quickly and easily.
Q: Are reports generated by Global eMed Solutions CMS-compliant?
A: Our comprehensive checklist prompts physicians to adhere to evaluation and management guidelines set forth by the Centers for Medicare and Medicaid Services (CMS)*. Reports are automatically coded with ICD-9 and CPT codes to generate a Global eMed Solutions billing.
Q:How will Global eMed Solutions benefit my practice?
A: Global eMed Solutions organizes records, facilitates reimbursement, organizes documents and integrates with its prescription writing and imaging systems to streamline operations and costs.
Q: How do I get support?
A: Global eMed Solutions offers several ways to resolve your navigation and support questions. Support is available via telephone, Web and email. Global eMed Solutions’s Online Help Desk offers four ways to help you find answers and resolve issues quickly:
Q: How do I get started?
A: Global eMed Solutions is Web-based, so there is no software installation. All your practice needs is Internet access (for a faster connection we strongly recommend a broadband connection) and computer terminals
Q: How secure are records in Global eMed Solutions?
A: To access records on Global eMed Solutions, users must pass through encrypted security levels. The records are stored in a double layer database system, and the server that queries the database is running under an SSL (secure socket layer). The database servers will only reply to queries from the internal IP address of the web servers. Therefore, “No back door, no back access”. In addition, Global eMed Solutions maintains an individual database with a unique set of usernames and password for each practice.
Q: What if I can’t connect to the Global eMed Solutions?
A: There are three scenarios that could result in a temporarily broken connection:
1. Your ISP provider fails and your connection to the Internet is down. We recommend a back-up connection. Either a second DSL line using a different provider or a standard dial-in connection will safeguard accessibility.
2. The Internet is down at your ISP’s point of connection. Due to increasing traffic on the Internet, the bandwidth in your area may not be able to handle a higher number of connection requests. If you are unable to connect to any Web site, contact your service provider to report an outage in the area.
3. Our servers may be down. This is highly unlikely, as our connection to the Internet is redundant to guarantee a maximum level of security and accessibility.